At Olivers Mill, we operate a Quality Management System which is certified BS EN ISO 9001:2008. This includes all aspects specific to the provision of cleaning and general office maintenance, and associated support services. The management team is committed to continual improvement of their services and the enhancement of the satisfaction of their clients.
One of the most critical aspects of ensuring the successful management of any cleaning contract is strong, clear communication. If this can be achieved at the beginning then both client and contractor can work together in a positive and constructive way.
We consider client relationships and contract feedback essential for ongoing success, and therefore recommend regular contract review meetings. Your Account Manager will book these meetings at a time and date convenient to you, enabling contract performance and any other issues to be discussed. Your Operations Manager will visit your site at pre-determined intervals, or as often as is required by the nature of the works. During these visits a full review of the cleaning operation will be carried out, ensuring ongoing monitoring of standards.
At Olivers Mill we believe our management team are of the highest calibre in the industry. We invest time in identifying talent within our company to ensure we attract the best to the management roles. With an on-going investment in technology, training and work life balance, we aim to find the best people and ensure that we retain them.
With the introduction of elogbooks we have an in-house works management system to manage our portfolio of works, giving accurate feedback to our clients, accountability throughout the company and transparency throughout the contract whatever service we provide.